Shipped quickly
Ordered before 6:00 PM on workdays, if in stock, shipped the same day.
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Here you will find all information about shipping, delivery, returns, refunds, and warranty.
Ordered before 6:00 PM on workdays, if in stock, shipped the same day.
You will receive a Track & Trace as soon as your order is on its way.
Easily request your return via your Bar2Charge account.
We are happy to help you if you receive a defective or incorrectly delivered product.
We process orders as quickly as possible and keep you informed by email.
Orders placed on business days before 18:00 will be shipped the same day, subject to sufficient stock.
We ship via PostNL or DHL. As soon as your package has been registered, you will receive a Tracking Code by email. & Trace link.
The current shipping costs are clearly displayed during checkout before you pay.
For pre-order products, the expected delivery time is stated on the product page. The entire order will be shipped as soon as the pre-order product is available.
Delivery times are indicative. Delays by the carrier may occur and are beyond our direct control.
You can register an order for return within 30 days of receipt.
The product must be returned complete, carefully packaged, and, if reasonably possible, in the original packaging. A reduction in value may be applied in the event of signs of use or missing parts.
The costs and shipping risk of a standard return are the responsibility of the customer. In the case of a recognized warranty claim or an incorrectly delivered product, we will coordinate the return with you.
Log in with the email address you used to place the order.
Select the order and choose the product you want to return.
Fill in the requested information and send your return request.
Pack the product carefully and follow the return instructions.
Upon receipt, we will check the return and process the refund.
We check whether the product is complete and has been returned in the reported condition.
The refund will be processed using the same payment method used to pay for the order.
After approval, it may take a few business days for the amount to appear in your account.
A warranty claim is different from a regular return. In the event of a defect, transport damage, or incorrect delivery, please contact us first. We will assess the situation and provide you with the appropriate next steps.
Log in to your Bar2Charge account with the email address you used to place the order and open the relevant order.
For a standard return, the return costs and shipping risk are the responsibility of the customer. In the event of a recognized warranty claim or incorrect delivery, we will coordinate this with you.
Upon receipt and verification, we will process the refund. It may then take a few business days for the amount to become visible.
Can't find the answer? Contact our customer service.